Welcome.
Below is a detailed outline of our policies. Please read them carefully before placing your order. Once you have committed to placing an order you are entering into a mutual agreement which means you have read and understood each section below.
As this is a small independently run business, please be aware that the current turnaround time is approximately 6-8 weeks for shipping from purchase date. We hand craft each item for you and are committed to keeping our production local; we work with small, family run manufacturers and local vendors and crafts people. This allows us to support our community and have a hands on commitment at every step of our production.
Occasionally events happen with our Italian leather suppliers that are out of our control. If you are purchasing a gift for a certain date, we recommend communicating with us immediately by sending a follow up email with your order #.
We are committed to providing kind and efficient customer service. Should you have any questions or concerns about your order before placing it or after you have received it, please reach out to us here: info@darkhart.com
Thank you.
Payments:
Payments: Major Credit Cards & Debit cards are accepted. Secure checkout via Stripe.
Orders:
Orders ship approximately 4-6 weeks from time of purchase. Once your order has shipped, an automated note of confirmation with tracking information will be sent to the email used to place your order. Please note, providing a phone # is needed for UPS Ground and UPS International delivery.
US Clients:
You should expect to receive your order between 2-5 days once your order has shipped via UPS GROUND, where applicable.
Insurance is included with every order.
We are not responsible for the loss or theft of your order once it has left our studio. Please ship your order to the most secure address.
International Clients:
You should expect to receive your order between 3-7 days once your order has shipped via UPS INTERNATIONAL, where applicable.
Insurance is included with every order.
We are not responsible for the loss or theft of your order once it has left our studio. Please ship your order to the most secure address.
Duties:
Every country's import taxes (and or) duty fees are different and it is your responsiblity alone to be aware of your own country's custom laws as well as your responsibility to pay the additional taxes & duty fees that goes along with importing merchandise from our country. We can not know how much the additional fees are, please be aware of your countries policies. Customs laws vary from country to country, some countries will hold your order for pick up. If you decline to retrieve your package from customs within their turn around time and it is shipped back to us, it is your responsibility to purchase additional shipping.
Falsifying shipping documents is illegal here in the US so please don't ask us to add a lesser value to these documents than what the order is actually worth.
Refunds and Exchanges
Due to the nature of our designs and production process, we do not accept returns nor issue refunds. Think carefully about your purchase before placing your order.
We do not carry stock. Each item is handmade and put into production at time of order. Therefore we commit to purchasing the materials from our vendors and cannot return them once ordered.
Please know we are firm on our refund policy. Make an informed purchase by carefully reading through the policy section as well as by asking any questions you may have about an item before purchasing it via darkhardt.com
With that said, it is our goal to ensure your satisfaction. Should you have any concerns once you have received your order, please contact us immediately and we will kindly work with you to form a resolution that you will be pleased with.
It is our business ethic to handle our clients with kindness and respect and ask that you treat us likewise.
THANK YOU!